All Questions & Answers

In case of a re-activation, you need to use the same email address you used when activating the game for the first time.If you cannot remember the email you used, please contact our support.

In case of first-time activation, your internet security programs are probably blocking the on-line licensing process. Please disable your firewall, anti-virus and anti-spyware programs. Also, make sure you are running the setup with administrator rights and that you have the UAC (User Account Control) turned off in Windows Vista/7/8.

If you have any other issues with Arma please send us the following info:

Screenshot of the error.

Please use FRAPS for making in-game screenshots.

RPT file of Arma 2 OA (arma2oa.rpt). It can be found here:

1. If you have Windows Vista or later, please open Start menu and paste this directly into it: %userprofile%\AppData\Local\ArmA 2 OA
2. then press Enter. You should be taken directly to the folder with arma2oa.rpt.

If you have Windows XP, please open Start menu, click on Run and paste this into Run window:
%userprofile%\Local Settings\Application Data\ArmA 2 OA

Then press Enter. Same as before - you should see arma2oa.rpt.

DXDIAG

1. Open the Start menu.
2. In Windows XP, click on 'Run'. In Vista/7, continue to step 3.
3. Type 'dxdiag' (without the quotes).
4. Press Enter.
5. In dxdiag window, click on 'Save All Information' button.
6. Send us the resulting file as email attachment.

MSINFO report of your computer for checking (no sensitive personal information will be collected):

1. Open the Start menu.
2. In Windows XP, click on 'Run'. In Vista/7, continue to step 3.
3. Type 'msinfo32' (without the quotes).
4. Press Enter.
5. In MSINFO window, click on 'File' in the upper menu.
6. Click on 'Save' button.
7. Send us the resulting file in the form below.

Thank you.